Delivery and Returns

Doing Business with the Scout Outdoor Centre

The Scout Outdoor Centre has been around for a long, long time and has built a reputation for quality products, quality advice and outstanding customer care. Even though you are on a computer rather than in our store, we want you to enjoy the same pleasure of purchase as our personal shoppers. Our Quality Guarantee and Satisfaction Guarantee mean that you can rest easy as you shop in the comfort of your own home.

If you want to ask questions or get more information about any of our products, send an email or pick up the phone - we are here to help!

Delivery

Under normal circumstances your order will be dispatched within a few days. Items not immediately available from stock will be ordered for you from the Australian warehouses and you will be advised of the expected date of dispatch. If for any reason we are unable to ship an item within 28 days, the Scout Outdoor Centre will contact you to offer a refund or alternate product.

Order Status Information

The Scout Outdoor Centre team will send you an email when your order has been dispatched and will also email you if there will be any delay in shipping your order. Please take care to supply your correct email address when placing your order.

If you wish to enquire about your order, please contact:

Phone: (08) 8223 5544
Fax: (08) 8223 5347
Email: web@soc.com.au 

Shipping Charges

Delivery within Australia

For web orders we offer a flat postage rate of $10 for all items which includes shipping and handling - If your order just contains BADGES your total shipping charge will be $2. Please note that if there is a considerable price difference with your postage we will refund the difference.

Overseas Delivery

The Scout Outdoor Centre does not accept international orders.

Further Information

In the interest of fairness the Scout Outdoor Centre reserves the right to alter this model if shipping an order with this model becomes unviable. All shipping charges are displayed during the check-out process before you pay for your goods.
 

Dispatching

If you place an order before 12:00PM CST Monday - Friday (excl. Public Holidays) and the products you have ordered are in stock we will dispatch your order on the same day - guaranteed!

Quality Guarantee

The Scout Outdoor Centre is committed to providing quality products to our customers.

Our Quality Control Team inspect every delivery into the Scout Outdoor Centre to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty please don't hesitate to call us on 08 8223 5544, to arrange free return delivery and an exchange, repair or refund. Should a fault appear after a garment has been worn, it will be required that you launder it prior to returning it to us.

Satisfaction Guarantee

If for any reason you are not completely satisfied with a product (perhaps you have changed you mind or it is the incorrect size), you may return it for a refund or exchange within 30 days of purchase - excludes sale items.

The item must not have been used or worn, be in original condition and in original packaging with all labels and tags attached.

Your postage charges on returns are not refundable and you will be charged for delivery of any exchange merchandise.

Product Warranty

Most products sold by the Scout Outdoor Centre are backed by a manufacturer warranty. If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. We recommend that in the first instance you contact us by telephone or email and describe the problem so that we can advise the best course of action.

Returns

To return products to the Scout Outdoor Centre, please affix postage to your package and send it with a copy of your purchase invoice to:

Scout Outdoor Centre
192 Rundle Street
Adelaide SA 5000